Help Center

Frequently Asked Questions

Shipping

Where do you ship to?

Do you ship to PO Boxes?

How do you calculate Shipping?

Can I ship with my own FedEx/UPS account?

How long will it take for my order to arrive?

Can I have a tracking number?

I only received one of my two orders. Where's the other one?

Why have I not received any order confirmation details?

You said it takes 1-5 days to ship, why do I get my tracking later?

Why was I charged with import duties?

My package didn't arrive. What do I need to do?

My package arrived, but it is damaged/incomplete. What do I need to do?

What if I do not want my package anymore after it has been shipped?

I want my package faster but I do not see an option for that?

What if I accidentally gave a wrong shipping address?

I want to cancel my order. Is this possible?

How do I contact you?

Security

Is this site secure to use?

How quickly do you respond to email queries?

Where are you based?

Payments

What type of payments do you accept?

How long does it take to refund money?